At 3D Crafted, every product is made-to-order — each item is 3D printed specifically for you after you place your order.
1. No Refunds on Custom / Made-to-Order Products
Because we manufacture products specifically based on your order, once production has started the item becomes non-returnable and cannot be resold. As a result, we maintain a strict no-refund policy for change-of-mind, incorrect selection, or similar reasons.
- We do not accept returns or offer refunds simply because you changed your mind
- Please review product dimensions, color, and customization details carefully before ordering
2. Damaged or Defective Products
If your order arrives damaged, defective, or different from what you ordered, we will make it right:
- Email us within 24 hours of delivery at customercare@3dcrafted.com
- Attach clear photos or videos of the product and its packaging
- Our team will review your case and arrange a replacement or refund
3. Order Cancellations by 3D Crafted
We reserve the right to cancel an order due to product unavailability, pricing or listing errors, payment issues, or suspected fraudulent activity. In such cases, a full refund will be issued.
4. Contact Us
Questions about an order? Reach us at customercare@3dcrafted.com or WhatsApp +91 73876 33612, Mon–Fri, 09:00–18:00.